What is NAPB?

Carlisle's North American Parts Benchmark (NAPB) brings together the world’s leading motor vehicle manufacturers for supply chain operations benchmarking, covering all aspects from transportation and logistics to sales and marketing. 

The NAPB Conference is a three-day event with major motor vehicle OEMs. The event is packed with new research on emerging issues and robust discussions on the aftersales parts business. 

Over the course of the conference, participants share ideas, successes, and challenges across organizations in order to help strengthen the motor vehicle aftersales industry as a whole. 

NAPB Conference

This year, the North American Parts Benchmark Conference is planned for April 25-27, 2023 in Universal City, California. 

Again this year, we will be holding a hybrid conference. This will allow anyone who is unable to travel to the conference to attend digitally through Zoom Webinars. 

In effort to promote sustainability, pens and paper will not be provided at the conference. We encourage attendees to bring their own writing materials or utilize digital alternatives. 

What to Expect at NAPB 2023

Attending the Conference

People from all areas of service parts organizations attend the NAPB conference for many different reasons. As companies identify those within the organization who should attend the conference, they should consider how their people may benefit from the information and experience gained at NAPB.

Warehousing, supply chain, and logistics professionals

Attend so that they can assess their performance and learn about processes used to achieve best-in-class results.

Sales and marketing personnel 

Often participate so they can attend the Crystal Ball presentation and be part of the interactive customer- and strategy-focused sessions. 

Employees who are new to the industry, or to the  aftersales

Use the conference as a training venue to receive a crash course in key challenges and best practices.

Senior executives

 Use insights from the conference as a springboard for business planning and strategy development, as well as a venue to network with industry colleagues. 


Regular, in-person conference attendance, including access to all general presentations and breakout sessions, as well as networking events and meals.

Digital Full

Complete, digital access (through Zoom) to all conference content, including access to all general presentations and conference-wide panels such as Women in Aftersales, as well as all breakout sessions.

Digital Light

Limited, digital access (through Zoom) to conference content, including access to all general presentations and conference-wide panels such as Women in Aftersales, and a single breakout session.

Digital Inclusion

Further limited, digital access (through Zoom) to our Inclusion sessions, which for 2023 is the Women in Aftersales panel. To further our goal of making this material available to the widest possible audience, this registration type is free of charge.

  • With three days of sessions, networking opportunities, and access to industry experts, you cannot miss the NAPB 2023 Conference! Where else will you have the opportunity to deep dive into topics that are specific to your field with guidance from Carlisle Experts?  
  • The NAPB Conference is unparalleled benchmarking of supply chain operations, covering all aspects from transportation and logistics to sales and marketing. There is no better way to connect with industry peers and find actionable takeaways in just a few days.

Sheraton Universal Hotel

333 Universal Hollywood Drive

Universal City, CA 91608

Transportation Options

Los Angeles International Airport is approximately 24 miles from the hotel. 

Hollywood Burbank Airport is approximately 5 miles from the hotel.

Parking is available at the hotel. It costs $24/day for valet parking and $16/day for public parking.

Sleeping Rooms

We have negotiated a discounted rate of $225 per night plus tax at the Sheraton Universal Hotel. Carlisle will make reservations on your behalf via the registration website. 

What are the benefits of NAPB?

NAPB is much more than the annual conference.

The benchmark provides participating companies unparalleled opportunities to understand their relative performance and learn potential ways to improve their service parts business. Participants learn innovative and actionable methods for addressing complex supply chain problems through shared best practices. Through industry networking, facilitated webinars, ad-hoc benchmark studies, and industry trends research, member organizations receive incomparable access to knowledge to grow and improve their business. 

​Visit our Insights page for more information on all offerings.  

Beyond the Conference

The NAPB Data Book is the foundation of NAPB and contains over 300 pages of performance comparisons across the industry, making it easy to identify where your company excels and where improvements are needed most  

Custom Studies are one-off, targeted benchmark studies focusing on a specific area of interest for a member organization; participating OEMs receive the report at no additional cost 

The Client Access Portal (CAP) provides easy access to Conference materials, Focus Day reports, and Custom Studies from the past 10+ years of NAPB 

Insights Dashboard (Carlisle Insights Dashboard) is an interactive version of the NAPB Data Book, providing users with easy access to data and flexibility to create custom charts 

Focus Days are full-day, deep-dive sessions on a single topic, providing an opportunity for subject matter experts to drill down to a level of detail that is not possible in a larger group setting


Carlisle’s Women in Aftersales (CWA) has expanded! After starting as the Women of NAPB in 2019, we are excited to now include others in the industry beyond our parts participants. In addition to the panel & cocktail reception at the conference, we will continue to offer other digital events throughout the year.

Conference Participants are a very important part of the conference! 

The conference is all about the open conversation among peers, whether it is a general attendee in the audience who ask questions to the OEM Rep who complete pre-work in advance and speak on behalf of their company during the session. 

General Attendees 

As a general attendee at the conference, you will be able to listen as OEM Representatives from member organizations discuss and share best practices on each of the breakout session topics. You should come prepared with your key questions and ready to take notes! 

OEM Representatives 

You may have been asked by your Steering Committee Member to be an OEM Representative for one or more sessions at the conference. This means you will be representing your organization during a breakout session discussion. You should feel comfortable speaking to that topic, and come prepared to share and learn from others.