Ducker Carlisle's Keynote Presentation, previously known as the Crystal Ball Presentation, focuses on addressing current and future challenges that OEM aftersales organizations encounter. This year we will cover three emerging topics:
•    Artificial Intelligence: We hear a lot about AI these days – some noise and some signal. We will cover what it is, what it isn’t and potential applications for use of AI in the supply chain.
•    Supply Chain Sustainability: Is possible to create a sustainable supply chain? Could it be profitable? We’ve created a model for an average OEM, and we’re going to figure that out. 
•    Lessons From Other Industries: In the parts aftermarket, we've been delivering parts the same way for...forever. But what if there was another way? We will cover new ideas that have disrupted other industries and see if they could fit in the aftermarket.