Welcome to NAPB 2024 

Ducker Carlisle's North American Parts Benchmark (NAPB) brings together the world’s leading motor vehicle manufacturers for supply chain operations benchmarking, covering all aspects from transportation and logistics to sales and marketing. This three-day event is packed with new research on emerging issues and robust discussions on the aftersales parts business. 

Come join us for NAPB 2024 in Chicago, IL on April 22 - 24!

Why attend NAPB?


Hear from OEM Reps speaking to their company’s current state and strategies in a variety of engaging sessions


Connect and network with like-minded people, sharing ideas, successes, and challenges across their organizations.


Learn about new products and offerings in the motor vehicle industry through exhibiting sponsors.

Who should attend NAPB?

Representatives from all facets of the service parts organization can benefit from attending the NAPB conference. Consider the key advantages for your core teams attending the benchmark.

Warehousing, supply chain, and logistics professionals

Attend to assess their performance and learn about processes used to achieve best-in-class results.

Sales and marketing personnel

Participate in the interactive customer and strategy-focused sessions to enhance knowledge and skills. 

Employees who are new to the industry, or aftersales

Use the conference as a training venue to receive a crash course in key challenges and best practices.

Senior Leaders and

Gain insights from the conference for business planning and strategy development. 

Attendance Opportunities

Traditional, in-person conference attendance, including access to all general presentations and breakout sessions, as well as networking events and meals.

Complete digital access (through Zoom) to all conference content, including access to all general presentations, conference-wide panels and breakout sessions.

Digital Inclusion

Limited digital access (through Zoom) to our Women in Aftersales session. This registration type is free of charge for any team members of participating OEMs.

Conference participants are a very important part of the conference! 

The conference is all about the open conversation among peers. From the general attendee in the audience asking questions to the OEM Rep completing the pre-work and speaking on behalf of their company during the session, every attendee adds to NAPB's success.

General Attendees 

As a general attendee, you will be able to listen as OEM Representatives from member organizations discuss and share best practices on each of the breakout session topics. You should come prepared with your key questions and ready to take notes! 

OEM Representatives 

You may have been asked by your Steering Committee Member to be an OEM Representative for one or more sessions at the conference. This means you will be representing your organization during a breakout session discussion. You should feel comfortable speaking to that topic, and come prepared to share and learn from others. 

Conference Location 

Renaissance Chicago Downtown Hotel

1 West Upper Wacker Dr

Chicago, IL 60601

Transportation Options

Chicago Midway International Airport is approximately 12 miles from the hotel. 

Chicago O'Hare International Airport is approximately 18 miles from the hotel.

On-site valet parking is available for $80 overnight. Self-parking options are available in the immediate area, such as Interpark at 181 N. Dearborn.

Sleeping Rooms

We have negotiated a discounted rate of $254 per night plus tax at the Renaissance Chicago Downtown Hotel. Ducker Carlisle will make reservations on your behalf via the registration website. 

Beyond the Conference

The NAPB Data Book is the foundation of NAPB and contains over 300 pages of performance comparisons across the industry, making it easy to identify where your company excels and where improvements are needed most  

Custom Studies are one-off, targeted benchmark studies focusing on a specific area of interest for a member organization; participating OEMs receive the report at no additional cost 

Deliverables Access Portal (Learn More) is storage for your historical conference documents. This secure site provides easy access to Conference materials, Focus Day reports, and Custom Studies from the past 10+ years of NAPB 

Data Dashboard (Learn More) is an interactive version of the NAPB Data Book that gives users easy access to data and flexibility to create custom charts 

Focus Days (Learn More) are full-day, deep-dive sessions on a single topic, providing a forum for subject matter experts to drill down to a level of detail that is not possible in a larger group setting

Ducker Carlisle's Women in Aftersales: Apart from the session & cocktail reception at the conference, we will continue to offer other digital events throughout the year.