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BEGIN:VEVENT
UID:1038b169836fe39ac487798481d8852219287be7@swoogo.com
DTSTAMP:20260718T032240Z
DESCRIPTION:Here’s our evolution to this point: we first cared predominantl
 y about facing fill. Then we created the concept of order-to-delivery fill
  which included broader network performance. Then\, realizing that this di
 dn’t have direct customer impact\, we began to measure “dealer off-the-she
 lf fill” which shows what parts are at the dealer when the customer needs 
 the parts. However\, consistency in measurement has suffered\, and we thin
 k it's partly because we’ve always segregated this topic to our Retail Inv
 entory Management (RIM) experts. We’re bringing Dealer off-the-shelf fill 
 to the mainstream NAPB conference as a “Total Customer Support” metric\, a
 nswering questions such as:\n\n• What is Total Customer Support?\n• Why do
 es it succeed? When does it not succeed?\n• What will it take to begin mea
 suring Total Customer Support at every OEM for NAPB?
DTSTART:20230427T173000Z
DTEND:20230427T190000Z
LAST-MODIFIED:20260718T032240Z
LOCATION:Producer/Director/Writer
SEQUENCE:0
STATUS:CONFIRMED
SUMMARY:Total Customer Support Metric
TRANSP:OPAQUE
X-ALT-DESC;FMTTYPE=text/html:<p><span style='font-size:14px\;'>Here’s our e
 volution to this point: we first cared predominantly about facing fill. Th
 en we created the concept of order-to-delivery fill which included broader
  network performance. Then\, realizing that this didn’t have direct custom
 er impact\, we began to measure “dealer off-the-shelf fill” which shows wh
 at parts are at the dealer when the customer needs the parts. However\, co
 nsistency in measurement has suffered\, and we think it's partly because w
 e’ve always segregated this topic to our Retail Inventory Management (RIM)
  experts. We’re bringing Dealer off-the-shelf fill to the mainstream NAPB 
 conference as a “Total Customer Support” metric\, answering questions such
  as:</span></p>\n\n<p><span style='font-size:14px\;'>- What is Total Custo
 mer Support?<br />\n- Why does it succeed? When does it not succeed?<br />
 \n- What will it take to begin measuring Total Customer Support at every O
 EM for NAPB?</span></p>
BEGIN:VALARM
UID:35366231-6666-4763-a266-666563353939
ACTION:DISPLAY
DESCRIPTION:Here’s our evolution to this point: we first cared predominantl
 y about facing fill. Then we created the concept of order-to-delivery fill
  which included broader network performance. Then\, realizing that this di
 dn’t have direct customer impact\, we began to measure “dealer off-the-she
 lf fill” which shows what parts are at the dealer when the customer needs 
 the parts. However\, consistency in measurement has suffered\, and we thin
 k it's partly because we’ve always segregated this topic to our Retail Inv
 entory Management (RIM) experts. We’re bringing Dealer off-the-shelf fill 
 to the mainstream NAPB conference as a “Total Customer Support” metric\, a
 nswering questions such as:\n\n• What is Total Customer Support?\n• Why do
 es it succeed? When does it not succeed?\n• What will it take to begin mea
 suring Total Customer Support at every OEM for NAPB?
TRIGGER:-PT15M
END:VALARM
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