S&OP (Sales and Operations Planning), if done well, can enable effective supply chain management. The process integrates sales, new product planning, production, inventory, and customer demands (among others) into one single plan. The obvious challenge is how to incorporate aftersales, where it’s harder to project demand and the demand may be years away, or nearly instant. We’ll answer these questions:​ 

• How are OEMs (both production and aftersales) currently using S&OP?
• How have demand and supply chain disruptions related to COVID-19 influenced the development of S&OP initiatives in aftersales organizations?​ 
• How can aftersales organizations move away from a reactive model of meeting unanticipated supply/demand cycles and toward a proactive model, allowing a more agile response to constantly changing market conditions?