Customer Response Changes to T&Cs in COVID
Date & Time
Wednesday, April 27, 2022, 1:00 PM - 2:30 PM
Session Type
Breakout Session
Customer Response
Breakout Session Type

Terms and Conditions change at a glacial pace – one or two OEMs make changes every year. But COVID caused multiple OEMs to tweak terms and conditions to better respond to customers. Companies who recently changed their terms and conditions will discuss: ​ 

  • What changes were made? We’ve heard about changes to transportation modes, referral policies, ETA and ETD (estimated time of arrival and delivery) provisions, and RIM compliance measurement​ 
  • Why?​ 
  • What was the impact on performance?​ 
  • How did dealers react?​ 
  • Is there a measurable impact on any NAPB metrics? 
Harry Hollenberg
Delivery Method
Available In-Person, Available Digitally